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Product Marketing Specialist (U.S.)

Media-Featured Care-Tech Venture Seeks Product Marketing Coordinator to strategically evolve our caregiver platform by designing, developing, and deploying responsive web and mobile applications and infrastructure.

Are you excited by the idea of transforming how working families take care of children and aging loved ones while improving their professional lives? Are you passionate about leveraging technology to provide caregivers with life-changing information and services? Caregiver support has emerged as one of the top concerns among employers, and Torchlight leads the market with an innovative technology platform coupled with the nation’s top specialists. Now covering millions of employees at hundreds of leading enterprise clients, Torchlight is poised for accelerated growth.

Torchlight is looking to hire a full-time Product Marketing Specialist who is interested in playing a key role in driving improvements to the marketing of our Software-as-a-Service caregiving products and contributing to the impact of Torchlight on a national scale. This position reports to the Vice President of Product.

We can’t wait to talk to you if you are looking to use your talents for good, can communicate clearly in written and spoken word for a range of audiences, and are committed to personal growth and excellence in all that you do.

Essential Job Functions

● Collaborating with the Product Team and Customer Success functions to create topical, eye-catching marketing content and engaging campaigns that support our product’s evolving features and benefits
● Tracking and analyzing data to iterate on success of product marketing initiatives across internal and external stakeholders, including users, clients, prospects, partners and market
● Implement campaigns across range of technology platforms
● Collaborating with internal stakeholders to refine, progress, and explore new product offerings, based on internal and external inputs
● Managing production calendars across stakeholders
● Create and support materials development in response to client and client success requests
● Support all aspects of the Torchlight Information Security Policy and associated procedures, including SOC2 Type 2 and HIPAA requirements

The ideal candidate:
● is a consummate writer/storyteller with a background in developing marketing-related content for a range of audiences
● has distinct caregiving experiences and/or experience working and supporting the success of children with special needs
● offers Human Resources experience, with a focus on Benefits Administration
● has a well-developed design aesthetic to complement your writing prowess
● possesses organizational skills to manage highly interdependent, complex projects
● can work independently as well as collaborate with leadership, product & client success teams

● A disposition that loves to beat odds and take on challenges to improve people’s lives
● Deep empathy for users along with an ability to meet people where they are
● Passion for the use of technology to solve challenges
● Flexibility to meet the demands of a fast-paced market
● A focus on “getting it right” rather than “being right”

We require:
● honesty, kindness, and quality
● entrepreneurial mindset
● excellent communication and analytical skills
● a Bachelor's degree or equivalent marketing experience

About Torchlight

At Torchlight, we believe that caring is everyone’s business and caring is good business. We are the only complete caregiver support solution for employers and member organizations. We offer solutions informed by data and, thus, are built for better results. Our approach includes a user-friendly digital platform and a team of expert advisors. No matter the age, stage or concern, Torchlight’s decision-support tools, caregiving knowledge base, and human expertise combine to reduce stress and enhance outcomes for both families and their sponsoring organizations more cost-effectively than call center or concierge-only solutions. Because getting caregivers the right resources, in the right ways, right from the beginning should be business as usual.

Headquartered in Burlington, MA (although currently fully remote), we offer a flexible work environment and generous benefits package with equity. We are an equal opportunity employer and are committed to maintaining a diverse workplace.

For more information, visit www.torchlight.care or email a cover letter (required), resume, and portfolio of work samples, as appropriate, to jobs@torchlight.care.

Caregiving in the Next Normal

Caring is Everyone’s Business.

COVID-19 is affecting everyone around the world. We’re in a unique position to help employee caregivers get the support they need. Download and share our “Caregiving in the Next Normal” kit.