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DevOps Engineer (U.S.)

Media-Featured Care-Tech Venture Seeks DevOps Engineer to keep our SaaS products scalable, sound, and secure

Are you excited by the idea of transforming how working families take care of children and aging loved ones while improving their professional lives? Are you passionate about leveraging technology to provide caregivers with life-changing information and services? Caregiver support has emerged as one of the top concerns among employers, and Torchlight leads the market with an innovative technology platform coupled with the nation’s top specialists. Now covering millions of employees at hundreds of leading enterprise clients, Torchlight is poised for accelerated growth.

Torchlight is looking to hire a full-time DevOps Engineer who is interested in playing a key role in driving improvements to our Software-as-a-Service caregiving products and contributing to the impact of Torchlight on a national scale. This position reports to the Director of Engineering

We can’t wait to talk to you if you are looking to use your talents for good, can iterate your way to innovation, and are committed to personal growth and excellence in all that you do.

Essential Job Functions:

  • Work collaboratively with the product and engineering teams and other internal and external stakeholders to understand high-level requirements and find creative solutions to challenging business and technical problems
  • Design and implement infrastructure improvements to meet increasing compliance and scalability requirements of the business
  • Work with the product and engineering teams to provide ongoing support for Torchlight’s applications, including our production and staging environments
  • Challenge existing architectural/code quality and advocate for improvements and innovation
  • Establish and evolve DevOps best practices, standards, and processes
  • Keep up-to-date with technical trends and evaluate/recommend the adoption of new technologies, processes and tools
  • Support all aspects of the Torchlight Information Security Policy and associated procedures, including SOC2 Type 2 and HIPAA requirements

The ideal candidate:

  • has 3+ years of relevant experience managing cloud infrastructure for a Software as a Service company (SaaS) running on AWS
  • has hands-on experience with common AWS services (e.g. EC2, S3, VPC, RDS, Lambda, Elastic Search, Kibana)
  • understands how to scale and monitor SaaS products in an AWS environment
  • has implemented and maintained disaster recovery solutions in AWS
  • has experience with or willingness to learn and use Hashicorp Terraform (Infrastructure as Code) scripts to manage AWS cloud components
  • has strong Linux and AWS sysadmin skills
  • is able to maintain logical and physical network diagrams for our AWS environments
  • is comfortable working in a regulated industry and meeting information security compliance requirements (Soc 2 Type 2 and HIPAA)
  • has excellent oral, written, and presentation communication skills

Pluses:

  • Hands-on experience supporting a modern data warehouse, such as Snowflake
  • Understanding of search and analytics solutions such as AWS Elasticsearch, NLP tools such as AWS Comprehend, and ML platforms such as AWS SageMaker
  • Experience with Docker-based solutions
  • Any of these certifications:
  • AWS SysOps Administrator
  • AWS DevOps Engineer
  • AWS Security Speciality
  • AWS Advanced Networking
  • Certified Information Systems Security Professional (CISSP)

We require:

  • honesty, kindness, and quality
  • entrepreneurial mindset
  • excellent communication and analytical skills
  • a Bachelor's degree or equivalent in computer science

About Torchlight


At Torchlight, we believe that caring is everyone’s business and caring is good business. We are the only complete caregiver support solution for employers and member organizations. We offer solutions informed by data and, thus, are built for better results. Our approach includes a user-friendly digital platform and a team of expert advisors. No matter the age, stage or concern, Torchlight’s decision-support tools, caregiving knowledge base, and human expertise combine to reduce stress and enhance outcomes for both families and their sponsoring organizations more cost-effectively than call center or concierge-only solutions. Because getting caregivers the right resources, in the right ways, right from the beginning should be business as usual.


Headquartered in Burlington, MA (although currently fully remote), we offer a flexible work environment and generous benefits package with equity. We are an equal opportunity employer and are committed to maintaining a diverse workplace.


For more information, visit www.torchlight.care or email a cover letter (required), resume, and portfolio of work samples, as appropriate, to jobs@torchlight.care.

Caregiving in the Next Normal

Caring is Everyone’s Business.

COVID-19 is affecting everyone around the world. We’re in a unique position to help employee caregivers get the support they need. Download and share our “Caregiving in the Next Normal” kit.

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